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First Base Solutions ensures your implementation of Google Earth Enterprise will be successful by providing a comprehensive suite of installation and training services.

INSTALLATION

GEE technical specialist works closely with designated contact from client's IT department to:

• review existing network, hardware and software infrastructure
• analyze data storage and access requirements and recommend appropriate server design and capacities
• provide pre-installation configuration assistance
• install and test Earth and Fusion servers onsite

TRAINING

• Google Earth Fusion training is highly technical, and should involve client's staff who will be responsible for processing of raster and vector data to the clients "globe".
• The course is instructor led, and requires a full 3 days to complete. Each attendee is provided with written course materials for later reference, but the training is mostly through hands-on demonstration by the instructor. For this reason, no more than 5 students can be reasonably accommodated at one time.
• Whenever possible, we recommend that the client provide FBS with some test data 2 weeks in advance of the training, so that the instructor can show the process by which the data is transformed using Fusion.

STANDARD SUPPORT PACKAGE

• The Client's I.T. staff will provide first level support to its end-users, addressing questions and issues pertaining to all Google Earth Enterprise hardware and software components. FBS will provide the necessary documents and resources that client's. staff will require to acquire sufficient knowledge to answer frequently asked questions and resolve most common issues.
• The maintenance fees associated with the GEE licenses cover software updates from Google, access to the Google User Group forum, and second level support from FBS. Requests for second level support are handled via email, and are limited to technical issues. FBS will attempt to respond to such issues within 48 hours.
• In cases where FBS cannot resolve a technical issue, we will submit a request to Google Technical Support who will provide help to find a solution. A document describing the Technical Support Services Guidelines is available at Google Support pages.

OPTIONAL SUPPORT PACKAGE

FBS offers an optional, comprehensive and discounted support package that goes well beyond standard technical support. Subscribing to this package entitles the client to request telephone and/or email assistance with non-technical issues such as data integration, layer design, viewing parameter modifications, etc. Telephone support hours are from 8AM to 5PM Eastern Time Monday to Friday (statutory holidays excepted).